Coronavirus Update - 20 March 2020
Dear Parents, Carers and Guardians
We have made the decision to cancel all lessons with immediate effect. We have received some conflicting advice from Swim England and the government regarding whether we can continue lessons. Some swim schools are still continuing until they are ordered not to, having been advised to go with the advice issued by the venue they are using. Current advice from Brookfields School is that we can continue to use the pool until the end of term. Upon asking, all of our staff were happy to work. However, we feel it is best to cancel lessons now.
It was entirely our intention to make this weekend's lessons the last lessons of term due to the fact children had attended school this week. We understand from feedback that many would still have attended but we think it's best that we cancel them from today.
We will be issuing a refund, not a credit, for the 3 remaining lessons to everyone. Please can you complete our 'Coronavirus Refund Form' for this refund only so we are able to differentiate between this and other refunds that are pending. This makes it easier for us to see who has applied for this refund and contact those who haven't:
It is fully our intention to continue once the virus has subsided but we expect to put on a limited service when we return. We intend to still run lessons on Fridays, Saturdays and Sundays, however time slots may be limited for the first term we return but that is dependant upon how many bookings we receive.
You can still priority book for next term but we appreciate we don't know how many lessons we will be able to hold next term, if any. However, we will hold any payments made (also bearing in mind the credits from the faulty air con cancellations) and also credits for those who haven't yet priority booked but wish to continue. Please visit our priority booking page for further details:
We hope to process most refunds next week.
If you have any queries please contact us via email at email@example.com
We thank you for your understanding and hope to see you when swimming resumes in the future.
Take care and stay safe.
The Little Dolphins Team