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                               Our Policies, Terms & Conditions

At Little Dolphins Swimming School, we want to create the best environment for all of our learners.  That's why we have put together some information that we feel is very important .

 ​​​​Registration

All lessons are sold on a first come first served basis. Lesson spots are only reserved with payment and are charged at a rate of £7.00 for each 30 minute session.  A full term or half term, where applicable, must be booked and paid for in advance. 
We reserve the right to withdraw lessons at any time. 

Failure to pay for your lesson on time prior to the start of term will result in a place not being allocated until full payment is received.  You must fill in the registration form AND make full payment before a space is allocated to your child. 

YOU CANNOT RESERVE A SPACE BY JUST FILLING IN THE REGISTRATION FORM. 

It may be possible once a term has started, if spaces are available for other children to start their lessons.

Upon successful registration, we will require some details about your child to help safeguard whilst in our care.  All information requested is essential and any personal data is only kept for the term(s) your child is swimming with us. 

It is your responsibility to re-book your child's space for next term and if you do not re-book we will presume you no longer require a space. 

1-2-1 Lessons

1-2-1 lessons are available (1 swimmer with 1 teacher), subject to availability, and these are charged at a rate of £25.00 per each 30 minute session (this is to cover the cost of the teacher and pool hire for the session).  A full term of lessons must be booked in 1 block as is the case for all of our other lessons. 
We reserve the right to withdraw lessons at any time.

Whether or not your child has been swimming in 1-2-1 lessons the previous term we reserve the right to withdraw these 1-2-1 lessons for the next half term or term, as we may need the pool space for a full set of lessons for the next term.  This decision will be made by our Swimming Director and will be final.  

​As with all lessons you are responsible for pre-booking lessons for the next term, we will not contact you to re-book, and if you do not contact us to re-book we will presume you no longer require the space. 

Cancellation, Transfers, Refunds and Credits

It is vitally important that you check your diaries before committing to Little Dolphins in accordance with our terms detailed below.  WE WILL NOT OFFER A TRANSFER OR REFUND FOR CLUB CONFLICTS FOR THE SWIMMER OR SIBLINGS, SO PLEASE ENSURE YOU CHECK YOUR DIARY BEFORE COMMITTING TO A FULL TERM WITH LITTLE DOLPHINS: 


CANCELLATION BY YOU

WE HAVE A STRICT 'NO REFUND' POLICY - NO REFUNDS WILL BE ISSUED AFTER 2 WEEKS PRIOR TO THE START OF TERM.  

  • ​If cancelled more than 2 weeks before the term start date we will refund 100% of course fees.  Less an administration fee of £10. 
  • If cancelled less than 14 days before the term start date no refund will be given unless as stated below (see refunds). 

Once we reserve one of our lesson places for your child, it becomes a space that we cannot use for other learners.  



REFUNDS

We understand medical emergencies happen from time to time. 

  • For medical conditions/operations etc. if you require a refund less than 2 weeks prior to the start of term instead of a transfer, we will be able to offer a 50% refund for the term upon provision of a doctor's note or hospital letter.  Everything will be kept strictly confidential in accordance with GDPR.  As we have already made provision for your child we can only offer a 50% refund due to financial commitments made on your behalf for the impending term and would not be able to use the space for another swimmer. 
  • Alternatively you could consider a transfer to the next term as below. 


TRANSFERS TO NEXT TERM (IF UNABLE TO ATTEND TERM BOOKED FOR) 

If you are unable to attend the term but are not eligible for a refund we can offer a transfer as follows:

  • For transfer requests received more than 14 days prior to the start of term we will transfer 100% of the fees to the next term.
  • For transfer requests between received between 14 days and the start of term after this time we can transfer the booking to the next term for 100% of the fees paid. 
  • For transfer requests received after the start of term (after first lesson has taken place) we can only offer credits towards the next term as follows (ONLY FOR MEDICAL REASONS)


  • Lesson credits will be limited to a maximum of 5 credits towards the next term, this is only applicable for long term illness or injury during the term already paid for.  We do not offer credits or transfers during the term for holidays, parties or anything else apart from long term illness or injury. 


CANCELLATION BY US

If we need to cancel a lesson we will endeavour to offer an alternative lesson (this will usually be during school holidays as this is the only time available to hold the make up session). We reserve the right to not give refunds, credits or additional lessons if lessons are cancelled due to reasons beyond control for example weather conditions or pool is not usable.  If the pool is open and usable we will hold lessons and we will not give any credits, refunds or lesson transfer during that term.

Changing Class Day/Time and Being on Time

Children learn best with consistency, therefore we do not allow the changing of classes once the term has started.  We want your child to be taught by the same instructor and within the same group in the same term.  We are unable to offer an alternative lesson if you are unable to attend your lesson for that week.  WE DO NOT OFFER TRANSFERS FOR CLUB CONFLICTS WHICH MIGHT OCCUR DURING THE TERM, PLEASE ENSURE YOU CHECK YOUR DIARIES BEFORE COMMITTING TO A FULL TERM WITH LITTLE DOLPHINS. 

Please note ALL children are required to be at lessons on time, if they are more than 5 minutes late they will not be permitted to attend the lesson, as this disrupts the class and is unfair to the other swimmers who do make it to the lesson on time, so please be prompt. 
The Pool Manager has been instructed to turn swimmers away who are late for lessons. 

Confidentiality , Data Protection and Safeguarding

At Little Dolphins Swimming School, we collect and store information about all of our learners and staff to ensure appropriate action/steps are taken to make sure that no personal information is placed into the wrong hands.

All of the information that your provide is kept with STRICT confidence and is password protected to ensure no unauthorised access can be gained.

All of our Swimming Instructors have taken the steps to be qualified in the safe guarding of your child and will endeavour to keep them safe whilst in our care.

Multiple Lessons

You can purchase multiple terms as a way of saving money. This would mean that your child will be swimming Fridays, Saturdays or Sundays.

A discount will be offered at the owners discretion.

Prices will depend on how many weeks are available in a term.

Tips for Parents

Please practice the skills your child has learnt by using any of the local swimming pools.

Goggles are not encouraged until the child has reached Stage 2. We want the child to get accustomed to the water contacting both face and eyes.

Group lessons focus on all skills for that particular level for the entire term.

If your child has been unwell, we recommend that they DO NOT attend their lesson until better. Please provide adequate notice to the admin team.

DUE TO SAFEGUARDING AND HEALTH AND SAFETY ISSUES PARENTS ARE NOT ALLOWED ON POOLSIDE. 

Please take your child to toilet before the lesson starts as the teacher and water helpers are unable to leave the swimming pool to take your child to the toilet and parents are not allowed on poolside. 

Please show up on time to all lessons each week and allow enough time for your child to get changed.  Late arrivals disrupt the class. 

Please ensure that your child DOES NOT eat at least an hour prior to their lesson.

Please ensure your child is wearing the appropriate swimwear. (Loose/baggy costumes make it harder for them to swim)

Please contact the admin team if you have any questions about anything (e.g. progress, skills in the levels etc). Your child's Instructor CANNOT be distracted. If you feel you need to let the Instructor know anything before a lesson, Please email us and we will contact the Instructor.

Please be patient. We want to be able to teach your child in the correct way to swim. We are helping your child to develop and progress , this will allow them a skill that will last a lifetime.


Sickness

We have several queries from parents during the term regarding chicken pox.  Chicken pox is contagious before the spots appear but as soon as they do please do not take your child swimming.  Once the spots have scabbed over and no more spots appear and your child can return to school you can bring them to swimming again. This is normally around about a week after the spots first appear. 

If your child has had a upset stomach/sickness/diahrreora within 24 hours we recommend they do not come to swimming. 


If your child has a verruca please bring them along to swimming as the use of a waterproof plaster is sufficient to cover the verruca during lessons.  For further details regarding verruca care please see the Swim England website here: https://www.swimming.org/learntoswim/swimming-and-verrucas-the-facts/



Your Children

Please keep an eye on your other children whilst on the premises of Brookfields School as due to health and safety the grounds will have vehicles coming and going. 

Please do not allow children to climb or cause danger to themselves or even the schools property.

Take your child swimming!​

This encourages your child to become accustomed to the water and gives them confidence whilst practicing what they have learnt during lessons.  As they say practice makes perfect!